Refund and Cancellation Policy
Our MVP workflow is manual: we confirm useful data first, then ask for payment, then prepare and deliver the buyer report.
Last updated: 9 July 2026
No payment at request stage
Submitting the request form does not require payment. We first check whether useful public RERA data appears to exist and then send a confirmation message with scope, price, and expected delivery timeline.
When a refund is available
If you have paid and we later determine that we cannot produce a useful report from the available public data, we will offer a full refund. If duplicate payment is made by mistake, the duplicate amount will be refunded after verification.
After work has started
Because reports involve manual review, cancellation after work has started may not be eligible for a full refund. If partial work has been completed but delivery is not possible, we may offer a partial refund or alternative report scope, depending on the situation.
After delivery
Once a report has been delivered, refunds are generally not available merely because the report contains cautionary findings, no major findings, or findings the buyer disagrees with. If there is a clear factual error caused by us, we will review the issue and may correct the report or offer an appropriate remedy.
Timeline
Approved refunds will be initiated manually through the original or mutually agreed payment channel. Bank, UPI, card, or payment-provider timelines may vary.
How to request a refund
Email hello@realtysignalindia.com with your project name, RERA ID, request reference, payment reference, and reason for the request.